Effective Date: August 22, 2026
Website: https://thekaushik.online/
1. Our Return & Refund Policy
At The Kaushik, we aim to provide our customers with a smooth and reliable shopping experience.
Unless otherwise specifically stated for a particular product or service, all sales are final.
NO RETURN • NO EXCHANGE • NO CANCELLATION
Once an order has been successfully placed and payment has been received, the customer generally cannot request a return, replacement, exchange, or cancellation merely because they have changed their mind, ordered the wrong product, no longer require the product, or do not like the product after delivery.
2. No Return Policy
We do not accept returns for products that have been correctly supplied according to the customer’s order.
Returns will generally not be accepted for:
- Change of mind
- Incorrect product selection by the customer
- Personal preference or dissatisfaction with appearance
- Product no longer required
- Incorrect size, colour, model, specification, or variant selected by the customer
- Products that have been opened, used, altered, damaged, or tampered with after delivery
- Products damaged due to improper handling or storage by the customer
- Any reason not covered under an applicable legal requirement
3. No Exchange Policy
No exchanges are provided for products purchased through our website, except where an exchange, replacement, or other remedy is required under applicable law or where The Kaushik expressly agrees to provide one.
Customers are therefore requested to carefully verify the product details, specifications, quantity, size, variant, and other information before placing an order.
4. Refund Policy
Payments are generally non-refundable once an order has been confirmed.
However, a refund may be considered where:
- The product is defective or deficient;
- The product supplied is materially different from what was advertised or ordered;
- The product is spurious or otherwise legally qualifies for a remedy;
- The order cannot be fulfilled by The Kaushik after payment has been received;
- A refund is otherwise required under applicable law; or
- The Kaushik voluntarily approves a refund in exceptional circumstances.
Where a refund is approved, it will normally be processed to the original payment method or through another appropriate method determined by The Kaushik.
5. Damaged or Incorrect Product
If you receive a product that appears to be damaged, defective, or materially different from the product you ordered, please contact us as soon as possible.
For verification purposes, we may request:
- Order number
- Photographs or videos of the product
- Photographs of the packaging
- Description of the issue
- Proof of delivery or other relevant information
Providing clear evidence helps us investigate and resolve the issue efficiently.
6. Exceptions Required by Law
Nothing in this policy is intended to remove, restrict, or override any consumer right, remedy, guarantee, or protection that cannot legally be excluded or limited under applicable law.
Where applicable law requires The Kaushik to provide a return, replacement, repair, refund, cancellation, or other remedy, such remedy will be provided in accordance with the applicable legal requirements.
7. Order Cancellation
Once an order has been placed and confirmed, cancellation requests may not be accepted.
If an order has not yet been processed, The Kaushik may, at its discretion, consider a cancellation request. Approval of any cancellation is not guaranteed.
Orders that have already been processed, dispatched, or delivered generally cannot be cancelled.
8. Refund Processing Time
If a refund is approved, the processing time may depend on the payment method, payment gateway, bank, or financial institution involved.
The Kaushik will initiate the refund after the applicable verification or approval process has been completed. The time taken for the amount to appear in the customer’s account may vary depending on the payment provider or bank.
9. Shipping Charges
Unless otherwise required by applicable law or expressly agreed by The Kaushik, shipping and delivery charges are non-refundable.
Where a return, replacement, or refund is required due to an issue attributable to The Kaushik, the applicable shipping costs will be handled in accordance with the circumstances and applicable law.
10. Fraudulent or Abusive Claims
The Kaushik reserves the right to investigate suspicious, fraudulent, misleading, or abusive refund or return claims.
We may request reasonable evidence before approving any refund, replacement, or other remedy.
Nothing in this section limits any consumer rights available under applicable law.
11. How to Contact Us
For any refund, return, damaged-product, or order-related concern, please contact The Kaushik through the contact details provided on our website:
Website: https://thekaushik.online/
Please include your order number and registered contact details when submitting a request so that we can identify your order quickly.
12. Policy Changes
The Kaushik may update or modify this Refund & Return Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date.
Important Notice
By placing an order through The Kaushik, you acknowledge that you have read and understood this Refund & Return Policy.
All sales are final, except where a return, exchange, replacement, cancellation, or refund is required under applicable law or expressly approved by The Kaushik.